Senior AI Agent Builder

We are a Series A support automation company. You will own the design and delivery of an autonomous support agent that triages and resolves a meaningful share of inbound tickets, with clear escalation to humans and measurable quality.

Typical outcomes

• Ship an agent that resolves 30%+ of tier-1 tickets within two quarters
• Define guardrails, escalation, and review workflows
• Stand up evals and weekly quality monitoring